Sorry guys. You should be sure to check out Striiv's other forums striiv.com/forum/
This issue pops up A LOT.
To avoid failure to reset at midnight be sure the Striiv Play is powered on at midnight.
Problems still happen but are much less likely. If you have a reset failure. Sync play and your iOS device. Manually reset your iOS back to just before midnight in the settings. When the time rolls back over you should have a successful reset. You can go back into settings and set your iOS device back to auto update date/time.
There should be a reset somewhere. Had my Striiv turned off in my car for a day. Turned it on when I got here to work. Already over 7000 steps today stepping out of my car. That is with the iphone app and the play turned off.
My wife has waited for 2 weeks+ for customer service to return a reply on an open ticket. Eventually, she had to restore her striiv from scratch. Today, my Striiv has this same problem, and I have no doubt that a years worth of stats are going to be lost just like my wife's. Customer services USED to be GREAT at Striiv. Not anymore.