Striiv Play CustomerCare

I broke my Striiv and need to transfer all the accumulated data to a replacement unit. How do I do that?

Can I just sync my brand new Striiv to my laptop like before? Will it transfer all the steps, stairs, animals, etc. to the new Striiv, or will the new Striiv start over from zero? I don't want to lose all the work I've done!

Trying to get help.  I had to purchase a new tracker, the other stopped working after 6 months.  I can't get the new one to work.

Hi Portera, looks like you've submitted a few emails to us regarding this issue. Continue to communicate with Melanie through ticket 28242 and we'll get your issue sorted out.