Hi Carla, we suggest utilizing a Bluetooth finder app similar to the following:
I had to adjust mine to make it stop falling out. I put two short lengths of heatshrink on either side of the tracker around the band to make the lip around it a bit bigger. I also had to use a little glue to hold the heatshrink to the band (Kwik Grip, a few others wouldn't hold properly)
Hasn't fallen out since.
The problem is a design flaw. If there was a little extra lip around the tracker, it wouldn't fall out.
We encourage anyone experiencing wristband issues to contact us at firstname.lastname@example.org - give the Bluetooth finder instructions above a shot as well.
Carla! I completely agree with you! Mine drops out ALLLLL the time. Literally every morning when I put on my backpack I have to be careful, or when I put on take off anything with long sleeves. It finally fell again and was accidentally stepped in while I was working out and now its broke. Definite design flaw. I'm going to message Customer Service bc this was a lot of money to lose and I love the device, just not that it falls out. What's the point of wearing a fitness band that you have to always be super careful of not losing while doing normal everyday things?
I don't even know where or when i dropped the tracker, i only have the wristband left, no point trying the bluetooth finder instructions.