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Lost the tracker

My little black activity tracker keeps falling out of the bracelet! Its currently somewhere in my house but I can't find it! This is so frustrating as i don't feel it falling out and then I can't find it! This time its really missing!!!

Hi Carla, we suggest utilizing a Bluetooth finder app similar to the following: 


You would be looking for a Bluetooth ID starting with Striiv Bio2 followed by 4 letters/numbers. If you're not able to find the tracker, drop us a line at customercare@striiv.com and we'll see how we can help you out.

Carla! I completely agree with you! Mine drops out ALLLLL the time. Literally every morning when I put on my backpack I have to be careful, or when I put on take off anything with long sleeves. It finally fell again and was accidentally stepped in while I was working out and now its broke. Definite design flaw. I'm going to message Customer Service bc this was a lot of money to lose and I love the device, just not that it falls out. What's the point of wearing a fitness band that you have to always be super careful of not losing while doing normal everyday things?


YES, I cannot agree more!! It fell out constantly and finally today I didn't notice that it dropped out until a colleague mentioned and by then it was too late, that's alot of money to "misplace",just from going around your daily life.. I don't even know where or when it dropped! Definitely design flaw! Everyone was telling me to stop wearing it because it drops out constantly, but what's the point of buying a fitness band that I can't use to track my daily ongoing? Not to mention that I have had trouble with syncing the data for 2 months, contacted customer service, tried all the recommendations, solutions, reset to factory default TWICE and finally I gave up and just lived with data that is always 2 weeks older.. SO SO disappointed!

We encourage anyone experiencing wristband issues to contact us at customercare@striiv.com - give the Bluetooth finder instructions above a shot as well.

Hi Neil, 


I don't even know where or when i dropped the tracker, i only have the wristband left, no point trying the bluetooth finder instructions.

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