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Smartphone app for striiv bio 2 plus

Twice now, a matter of a few weeks apart, we have had to go through the logging in process all over again, even though even though the wristband and the phone have been recently used. I just tried to use the striiv app on this cell phone and it refused to open telling me that I needed to login again. Why is this happening? The app seems to be locking us out for no apparent reason.
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