Due to regulations in shipping Li-Ion batteries, the Play is shipped in a low-charge state - just enough that the battery doesn't go into "sleep mode." After the device has been sitting in the warehouse, then on a shelf in a store, sometimes it just falls asleep. The following method has been extremely effective in reviving any Plays that have fallen in to a deep slumber!

  1. Connect your Striiv Play to a wall charger using the included USB cable.  It is important to use a wall charger as it provides power more quickly than your computer’s USB port, and many computers shut off their USB ports as part of their power saving scheme.
  2. Using a paper clip, press in until you hear a click and then HOLD DOWN on the reset button for 20 secondsIf you do not hear a click, please try a thinner paper clip. The reset port is on the side of your Striiv Play next to the USB port.
  3. After releasing the reset button, disconnect the USB cable from the Play. 
  4. Next with the paperclip please press and HOLD DOWN again on the reset button for 20 seconds.
  5. Once your device turns on, please plug your Striiv Play into a wall charger or PC for 1-2 hours.

Click HERE to see the video tutorial. 

Note: Please attempt this procedure at least 2-3 times, as this has been known to work after several attempts.