If your Play has been paired with the Striiv Activity Tracker app but it is not syncing data from the Play to the app, there are a few troubleshooting steps that you can try that should resolve the issue:

  1. Force quit (shut down) the Striiv app (so that it is no longer running in the background of your phone/tablet).
  2. On your iOS/Android device, briefly turn on airplane mode in settings and then turn it off.
  3. On the Play, use a small paperclip to press and hold the reset button (on the side of the Play - the small opening next to the USB port) for 20 seconds.
  4. If it still wont sync, please try restarting your iOS/Android device. 

Still not syncing? Email us at customercare+play@striiv.com for further assistance.