Frequently Asked Questions

What activity does the Striiv Play track?
The Striiv Play tracks the following activities: Steps - tracked using internal hardware to detect movement, and this movement is then determined...
Fri, 11 Dec, 2015 at 2:39 PM
Which phones/tablets and computers support the Play?
See our current list of officially supported devices here. If your device is not on this list, it may still work if it meets all of the following three r...
Fri, 11 Dec, 2015 at 3:41 PM
How do I connect to the Striiv app?
In order to use the Striiv Play, you can pair it with the Striiv Activity Tracker app installed on an Android or iOS device running at least Android 4.3 ...
Fri, 11 Dec, 2015 at 3:45 PM
What does this 'B' symbol mean?
If you see this symbol: followed by a series of numbers and/or letters, this is your Play's unique Bluetooth pairing code. You will need this to comple...
Fri, 11 Dec, 2015 at 3:46 PM
How do I use the button on the Play?
Your Play has a single button located on the narrow end of the device. There are two ways to use the button: 1. A single press 2. Press and hold ...
Fri, 11 Dec, 2015 at 3:48 PM
What does the airplane symbol mean?
The airplane symbol  displays the option for Airplane Mode. Just like your smartphone, turning Airplane Mode ON disables the bluetooth transmis...
Fri, 11 Dec, 2015 at 4:00 PM
What do all the symbols mean?
Your Play displays several icons and symbols. Here is their meaning: Bluetooth ID code  Step count  Stair count  Dista...
Fri, 11 Dec, 2015 at 4:30 PM
Why are my Charts not loading in the app?
Starting with app version 1.0.1257p (Android) and 2.1.1156 (iOS), the charts have moved from an app based system to an online or server based system. Intern...
Fri, 11 Dec, 2015 at 4:31 PM