Troubleshooting

Play wont pair
If you are unable to pair your Play to the Striiv Activity Tracker app, there are a few troubleshooting steps that you can take that should resolve the i...
Thu, 25 Jun, 2015 at 4:32 PM
Play wont sync
If your Play has been paired with the Striiv Activity Tracker app but it is not syncing data from the Play to the app, there are a few troubleshooting st...
Thu, 25 Jun, 2015 at 4:49 PM
Help! My Play won't turn on!
Due to regulations in shipping Li-Ion batteries, the Play is shipped in a low-charge state - just enough that the battery doesn't go into "sleep m...
Thu, 6 Aug, 2015 at 9:15 AM
My Play wont update
If you believe that your Play has not updated to the latest version (as of December 2013, it is SW 1.198) please try the following: 1.Make sure that...
Wed, 15 Oct, 2014 at 5:09 AM
Err 4
The Err 4 message may appear on your Play the first time you attempt to sync the Play with a Windows computer.   In order to clear the err:4 ...
Mon, 2 Feb, 2015 at 11:11 AM